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Pied Piper Management Company, LLC helps brands improve the omnichannel sales and service performance of their retailers.

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Triple threat: Ducati's PSI score tops again

June 2016

Pied Piper Management Company LLC reached a new milestone in 2016 — it published its 10th annual motorcycle Prospect Satisfaction Index (PSI) that measures how dealerships treat motorcycle shoppers in a variety of sales process categories. “We’ve had an interesting seat to observe what has happened in the motorcycle industry over the past 10 years. The motorcycle industry has improved dramatically; there’s no question about it,” said Fran O’Hagan, president of Pied Piper Management Company LLC. Pied Piper has measured the same categories for the past 10 years, focusing on 55 different sales criteria that break down how salespeople treat customers and sell their brands.

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Tags: benchmarking customer loyalty dealership dealership experience dealership facility dealership responsiveness Fran O'Hagan motorcycle motorcycle buyers motorcycle mystery shoppers motorcycle mystery shopping motorcycle secret shopping sales effectiveness sales process Powersports Business

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"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."

Group VP ~ 5-Year PPMC Client

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