Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers

Pied Piper is Well Known for

• Using data science to measure which omnichannel retail experiences—both digital and in-person—drive sales, share, profitability and service customer loyalty
• Developing fact-based sales and service best practices for industries and clients
• Providing ongoing reporting to the brands and their retailers, measuring whether those sales and service best practices are followed
• "If you measure it <and report it> it changes"

Retail Network Improvement – Examples:

Prospect Satisfaction Index® (PSI®)

• Omnichannel Fact-Based Mystery Shopping®
  • In-Person --- Internet/Email --- Telephone
• Easy to Order · Accurate & Effective · No Set-Up Cost · Easy-To-Use Reporting · 10+ Years Proven Success
• The motor-vehicle industry is one of our specialties - including Automotive Mystery Shopping, also Powersports (including Motorcycles and UTVs/Side-by-Sides), Ag (including Compact Tractors), Outdoor Power Equipment (including Riding Mowers and Zero Turns), Heavy Trucks, RV and Marine.

What Is PSI?

Design & Management of Custom Programs to Improve Retailer Performance

• Retailer Performance Bonus Programs to increase brand and retailer profitability while paying for a better customer experience
• "Spin-to-Win" Sales Incentive Programs with reloadable debit cards to encourage effective salesperson/retailer behavior
• Brand Image Element Leasing Programs to simplify meeting corporate identity standards
• Development of Brand-Specific Sales Best Practices to efficiently target the most effective sales behaviors

Pied Piper Training™ to Encourage Retailer
Employees to Become More Helpful.

Step 3 - Involve the Customer