Measure, Report and Improve
Pied Piper Management Company, LLC helps brands improve the omnichannel sales and service performance of their retailers.

Press

What others are Saying:
"We’ve built a process at our 19 dealerships and 35 brands around Pied Piper’s mystery shop results. Bottom line? It works. We are very pleased not only with the improvements Pied Piper has helped us make, but also the great support provided."
Group VP ~ 5-Year PPMC Client
Group VP: "Pied Piper drove improvement"
"We've used the bad surveys (we've had a bunch) to do some individual training. And we're training the entire staff using the survey format. I am so impressed with the Pied Piper program and surveys that I've already signed up with you guys for our other stores. Thanks for your help."
Honda Dealer Principal
"CSI surveys put pressure on dealer staff to convince consumers to give them high scores. By choosing Pied Piper PSI instead, we ensured that the evaluation of the dealership's retail practices are kept between the dealer and the OEM, and do not involve the customer."
CEO, Motorcycle Manufacturer
Mercedes-Benz
Maserati
Land Rover
Volvo
Penske Motor Group
Ford
Team KR
Subaru
Penske Automotive
Honda Motorcycle
Nissan
Group 1 Automotive
Infiniti
Toyota
Kia
AutoNation
Jaguar
Yamaha
Mitsubishi
Ferrari
Kawasaki
Robert Bosch Corporation
Honda
Lamborghini
Monaco Coach Corporation
Rolls-Royce
Tomberlin ATVs
Porsche
Mini
Ducati
Can-Am
BMW
Acura
Harley-Davidson
KTM
Polaris Industries
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